TERMS AND CONDITIONS

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.When booking  a course we aim to get back to you within 48hrs. We will contact you with dates we have for you to attended a course with us. We do have the option to travel to you deliver your course please contact us via our course enquiry for more information. 

 

· Our course notes and training cannot be relied  upon for legal interpretation.   We except no responsibility for the actions of students, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content. 

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· All materials, handouts, workbooks  and other literature supplied by us  must not be  copied or used in any way. All material is copyright and must not be reproduced in any form. Anyone found doing so will be prosecuted.

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· Any purchased kits for the day of training are non refundable.

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·We endeavour to provide all supplies materials and kits for students on the day of the course but in some cases this may not be possible for a number of reasons (ie. the warehouse is out of stock etc) we cannot be held responsible in such circumstances but will try to have any missing items sent out to  students as soon as possible after the course. Please allow up to 14 working days to receive your item(s).

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· On some courses students are required to pair up and work on each other. All students are responsible for their own clients/models only for when we request to do so and students will be notified of this upon booking if this is the case. For health & safety reasons, in some courses, you will also be required to work on a dummy/mannequin head. 

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​​·We recommend you wear suitable and comfortable clothing for your course may that be dark clothing or Beauty Uniform. Uniform is not necessary but encouraged.

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·Deposits and course payments are non-refundable but are transferable if rescheduled within good notice we ask for at least 48 hours’ notice if you need to reschedule. Exceptions will be made for a genuine reason (Proof may be required.) PLEASE NOTE we will only reschedule your course no more than once. Full payment will be then due in full or if paid in full this will become non refundable. Late cancellation or Failure to attend a confirmed course will result in the loss of all payments made for that course and will be at the discretion of your trainer. 

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· We pride ourselves in the support you receive after your training and you are able to ask us for advice/help at any time. It is preferable if you can contact us via our contact us page via our website, email, Facebook or Instagram. We will always get back to and be there to help and support you. We are also in the process of starting a student support group on Facebook.

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· When you received your certificate, please take care of it as there is a £25 admin charge to replace it.

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.Points system is only to be redeemed against courses with a kit or stand-alone courses. The points rewards system can not be redeemed against stand-alone kits like our brow stylist kit.

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COMPLAINT – a grievance, problem, difficulty or concern

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We recognise the importance of learner complaints and welcome complaints

as a valuable form of feedback about its services. We are committed to using the information we receive to help drive forward improvements.

 

 This procedure outlines the aims of dealing with complaints and sets out what you as the customer can expect when making a complaint regarding a service.

A complaint is a way of letting us know that you are not happy with a particular service. We welcome your feedback. A complaint may be about delay, lack of response, discourtesy, failure to consult or about the standard of service you have received.

 

So please let us know if:

 

• You think I have done something wrong

• I have not done something that I said I would do

• You are not satisfied with a particular service or set of services that I provide

 

ANONYMOUS COMPLAINTS

 

I understand that it might be difficult for you to complain because you are worried that your complaint could result in a poorer service.  Please be assured that I treat all complaints seriously and that it is your right to complain.

If you do not provide me with a contact name or address, it will not be possible for me to get back to you with the outcome of the investigation. If you wish to complain anonymously, please do so by sending a letter to The Academy.

 

PROCEDURE

 

In the first instance, the complaint will be and resolution sought within 48 hours of the incident occurring.  If this is successful and a resolution is reached, the complaint should be documented in the attached Appendix (1) and filed. There will be no further action taken.

If a resolution cannot be found, We will arrange a meeting with all relevant parties and agree on a resolution. This will take place within 30 days. This will be final.

 We will maintain a record of all complaints and make these available on request. All complaints must be regarded as confidential and discussed only with those parties involved. Where the subject of the complaint is centred on a qualification, the Awarding Body will be made aware if this is relevant.

In the instance where the complaint is around an assessment/verification decision, then the stages outlined in the Appeals Procedure must be followed.

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EQUALITY AND DIVERSITY

 

We believe that everyone is equal and that everyone deserves to be treated with the utmost respect. I believe that you should treat people in the same way you wish to be treated yourself.

 

We welcome everyone from any Gender, Race, Sexual Orientation, Religion or Belief system, Gender Reassignment or of various ages or disabilities.

 

We firmly believe that a zero-tolerance approach should be adopted for all types of prejudice and discrimination. We will seek to remove any conditions that put someone in a position of disadvantage.

 

You can expect:

 

· To receive a highly quality learning experience

 

· To be given equal opportunities and treated fairly

 

· To be treated with courtesy

 

· To have access to advice, guidance and support to ensure your choices are informed ones and that your learning needs are met

 

· To learn in a healthy and safe environment

 

· To be provided with timely and appropriate information on your progress

 

· To listen to any issues, suggestions or concerns you may have, and to respond in a relevant manner

 

The induction process for our students should be conducted to include respecting other students, members of staff and clients whilst on our premises and the Academy operates a zero-tolerance to abuse towards others for any reason.

 

In turn, as a student, we would like you to:

 

· Be fully committed to your course

 

· Treat everyone with courtesy

 

· Provide appropriate information to help us meet your learning and assessment needs

 

· Ensure that your behaviour contributes to a healthy and safe environment

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REASONABLE ADJUSTMENTS​

We are responsible under the Equality Act 2010 to implement reasonable adjustments for our learners to prevent discrimination.
Our goal is to ensure open and equitable access to our training for learners eligible for reasonable adjustments and/or special considerations, without compromising the assessment of skills, knowledge, understanding, or competence. We achieve this through Reasonable Adjustments.

We will review requests for Reasonable Adjustments 
These adjustments are agreed upon at the time of booking or registration. Learners must request any necessary adjustments within a reasonable timeframe to mitigate the impact of a disability or difficulty that puts them at a substantial disadvantage. Requests for reasonable adjustments should not affect the quality and reliability of learning outcomes or provide an advantage over peers undertaking similar training.

Reasonable Adjustments may not be applied to training that leads to a “license to practice” or where the learner must demonstrate practical competence.
Reasonable Adjustments.

A reasonable adjustment aims to lessen the impact of a disability or difficulty that significantly disadvantages the learner.
Reasonable adjustments must not compromise the quality and reliability of learning outcomes and may include:
•    Enhancing accessibility for online learning (e.g., adjusting display settings and providing guidance on speech technology)
•    Offering assistance with communication, such as providing written information in accessible formats ( large print, or audio).
•    Offering support during assessments
•    Modifying materials or presenting them on coloured paper
•    Rearranging the physical assessment or learning environment
•    Utilising mechanical and electronic aids
•    Providing low-vision aids

All reasonable adjustments must be approved and implemented before any assessment or learning takes place.
Assessments following reasonable adjustments must be conducted in the same manner as for other learners.
Reasonable adjustments should never give any learner an unfair advantage over others and must not compromise the quality or reliability of learning.
It is essential to understand that not all requests for reasonable adjustments may be granted if they are not deemed reasonable, permissible, or practical in certain situations. Learners may not require or be permitted the same adjustments for all types of learning.
Requests for reasonable adjustments must be approved before bookings or registrations are processed. These adjustments aim to facilitate access to training and assessment, provided they do not:
•    Compromise the quality and reliability of learning
•    Offer an unfair advantage to other learners
•    Influence or affect the final results of learning assessments
Requests for reasonable adjustments must be submitted to the academy within seven days of registration or booking, or at least 28 working days before an assessment or classroom event, using the appropriate forms. If you are unsure whether a learner needs a reasonable adjustment, please consult us for guidance.​​​

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If for any reason you wish to make a formal complaint, then please access the formal complaints procedure on the website or email info@byjessicasaysell.co.uk